Shipping

Shipping is free on every LOTS order, to every country we ship to. There is no minimum spend and no handling fee.

Dispatch

Orders are prepared and dispatched within 1 to 3 business days. Orders placed on a weekend or public holiday are prepared on the next business day.

Delivery times

Once your order has been dispatched, please allow approximately 7 to 21 days for your parcel to arrive. Most orders land comfortably inside that window; the longer end usually reflects customs processing or regional delivery.

We do not currently offer an express or guaranteed-date service.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 2 to 4 days to show its first scan, which is normal and does not mean your parcel is lost.

Orders with more than one piece may arrive in more than one parcel, each with its own tracking.

Where we ship

We ship to the United States, the United Kingdom, Canada, Australia and New Zealand, and to Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland and the United Arab Emirates.

If your country isn’t listed, email lotsstudiohq@gmail.com and we will let you know whether we can get a parcel to you.

Duties and taxes

All prices are shown in US dollars. Depending on where you are, your order may attract import duties or taxes set by your own country. These are not included in your order total and are the responsibility of the recipient.

Delivery addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 24 hours and we will correct it before dispatch. Once a parcel has left us we cannot redirect it, and a parcel returned to us because of an incorrect address will need to be reposted.

Delays and lost parcels

If your parcel hasn’t arrived 21 days after dispatch, email us with your order number and we will chase it with the carrier. If tracking has shown no movement for 10 days or a parcel is confirmed lost in transit, we will send a replacement at no cost to you, or refund you in full — your choice.

If something isn’t right

See our returns page. In short: one complimentary replacement within 30 days, with nothing to post back.

Contact

Email lotsstudiohq@gmail.com and we will reply within 1 to 2 business days.